shipping — a plain mailer, tracked, out of canada. 2–4 business days anywhere in north america. no velvet, no wax seal — the box was never the point.
returns — unopened: 30 days, money back. opened hair can’t come home again — hygiene, not policy. check the guide before you choose.
defects — wrong stamp, short weight, damaged weft: a photo within 7 days and a new one ships. no arguing.